Complaint?

If you would like to Report a Medical Device Complaint and/or Adverse Event (Incident) please refer to the respective section on our website Report a Medical Device Complaint and/or Adverse Event (Incident) . Or follow this link straight to the dedicated section on the Bausch Health Website 

Questions?

Contact us quickly and easily through our contact form!

 

This form is for questions only. For complaints, please refer to our complaint section as indicated above, or on this page Report a Medical Device Complaint and/or Adverse Event (Incident) .

Contact - form

Contact page

Bausch + Lomb worldwide

Bausch + Lomb Instruments Centre of Excellence

Bausch + Lomb GmbH
Lilienthalstraße 16,18
D-69214 Eppelheim


Tel.: +49 6221 823-0
Fax: +49 6221 823-167

E-Mail: storzeye@bausch.com 

Argentina

Bausch & Lomb Argentina S.R.L.
Av. Juan B. Justo 2781
Capital Federal, C1414CXD
Buenos Aires, Argentina
Tel.: +54 11 4856-4694
Fax: +54 11 4857-1318

Australia

Bausch & Lomb Australia Pty. Ltd.
Ground Floor, 16 Giffnock Avenue
Macquarie Park NSW 2113
Australia
Tel.: +61 1800 251 150
Fax: +61 1800 805 700
E-Mail: CustSrvc_AU@bausch.com

Austria

Bausch & Lomb GmbH
Office Park 1/Top B02
1300 Wien
Austria
Tel.: +43 (0)810 001238
Fax: +43 (0)810 001239
E-Mail: office-wien@bausch.com

Belgium

Bausch + Lomb BVBA
Boulevard Lambermont laan 430 bte / bus 10
1030 Bruxelles / Brussel, Belgium
Tel. Chirurgie: +32 3 280 82 40
Fax Chirurgie: +32 3 280 82 59

Email: customerservice.benelux@bausch.com

Brasil

BL Industria Otica, Ltda.
Av. Eng. Luiz Carlos Berrini
1700 - 15th floor 04571-000
Brooklin Novo

Tel.: 55 11 3238.2900
Fax: 55 11 5506.5528
E-Mail:sac@bausch.com.br

Bulgaria

Bausch+Lomb Surgical
„RSR“ Ltd
3 Victor Grigorovich str.
1606 Sofia, Bulgaria

Tel: 00359 888 675 567
Tel: 00359 2 851 90 70
Fax: 00359 2 951 59 32

E-Mail: b.raduilov@rsr.bg; office@rsr.bg

Canada

Bausch & Lomb Canada Inc.
520 Applewood Crescent
Vaughan, Ontario
L4K 4B4
Tel.: (800)686-7720 Englisch
Tel.: (800)686-0002 French
Fax: (800)461-1488

China

Bausch & Lomb China Inc.
(Joint Venture)
No. 37, Xingfu Street
Chong Wen District
Beijing 100061
People's Republic of China
Tel.: 86-10-6776-8585
Fax: 86-10-6711-1601

Czech Republic / Slovakia

PharmaSwiss Česká republika s.r.o.
Lighthouse, Jankovcova 1569/2c
170 00 Praha 7
IČ 27448169

Tel.: +420 234 719 600
Tel.: +420 234 719 601
Fax: +420 234 719 619

E-mail czech.info@valeant.com

Estonia

PharmasWiss Eesti OÜ
Harjumaa, Tallinn, Tammsaare tee 47, 11316
Tel.: +372-682-7400
Fax: +372-682-7401

E-Mail: estonia.info@valeant.com

Website: www.bausch.ee

France

Bausch & Lomb France SAS
416 Rue Samuel Morse
Le Millenaire 2
BP 1174
34000 Montpellier
France
Tel.: (33) 4 67 12 30 30
Fax: (33) 4 67 12 33 30

Email: service-clients.france@bausch.com
Website: www.bausch.fr 

Germany

Website: www.bausch-lomb.de

Bausch + Lomb GmbH
Dr. Gerhard Mann chem.-pharm. Fabrik GmbH
Brunsbütteler Damm 165 - 173
13581 Berlin, Deutschland
Tel.: +49 30 33093-0
Fax: +49 30 33093-201
E-Mail: kontakt@bausch.com

Bausch & Lomb GmbH
Im Schuhmachergewann 4
69123 Heidelberg
Tel.: +49 6221 823-0
Fax: +49 6221 823-167

Dr. Robert Winzer Pharma GmbH
Brunsbütteler Damm 165-173
13581 Berlin, Deutschland
Tel.: +49 30 33093-0
Fax: +49 30 33093-201
www.drwinzer.de
drwinzer@bausch.com

Greece

Bausch & Lomb Greece
73 Apostolopou Street
Chalandri, 15231
Athens, Greece
Tel.: 30-1-674-8170
Fax: 30-1-674-8234

Website: www.bausch.gr

Hongkong

Bausch & Lomb HK Ltd.
15/F One Kowloon
Wang Yuen Street, Kowloon Bay
Kowloon, Hong Kong
Tel.: 852-2213-3333
Fax: 852-2-567-8170

Hungary

Chauvin ankerpharm Képviselet
Szabadság út 117, II. emelet
2040 Budaörs
Hungary
Tel.: +36 23 500-330
Fax: +36 23 500-332

India

Bausch & Lomb Eyecare
4th Floor, TowerB 
Unitech Business Park 
South City 1 
Gurgaon, 122002, Haryana, India 
Tel.: 91 124 4152100
Fax: 91 124 4152236

Italy

Bausch & Lomb-IOM S.p.A.
Via Pasubio, 34
20050 Macherio (Milano), Italy
Tel.: 39-039-20731
Fax: 39-039-201-0081

Website: www.bausch.it

Japan

B.L.J. Company Ltd.
Tower B, Omori Bellport 7 Fl
6-26-2, Minami-Oi, Shinagawa-ku
Tokyo 140-0013, Japan
Tel.: 81-3-5763-3700
Fax: 81-3-5763-3920
Telex: (781) 02423520

Korea

Bausch & Lomb Korea Ltd.
12/F., Canon Bldg
#168-12, Samseong-Dong, Gangnam-Gu
Seoul, Korea 135-090
Tel.: 82-70-7436-9700 
Fax: 82-2-523-4470

Latvia

SIA PharmaSwiss Latvia
Blaumaņa iela  5A-8 ,Rīga, LV-1011
Tel.: +371 6 750-2185
Fax +371 6 750-2190

E-Mail: latvia.info@valeant.com

Website: www.bausch.lv

Lithuania

UAB PharmaSwiss
Užnerio g.1, LT-47484 Kaunas
Tel.: +370 5 2790762
Fax +370 5 2790702

E-Mail: lithuania.info@valeant.com

Website: www.bausch.lt

Malaysia

Bausch & Lomb (M) SDN BHD
3rd Floor, Bangunan THK
Lot 2A Jalan 243/51A
46100 Petaling Jaya
Selangor Darul Ehsan, Malaysia
Tel.: 603 7680 8828
Fax: 603 7680 8829

Mexico

Bausch & Lomb Mexico S.A. De C.V.
Av. Santa Fe 505 Piso 6
Col. Cruz Manca Santa Fe
Delegación Cuajimalpa 
C.P. 05349, Mexico D.F.
Tel.: 52 55 3067 4600
Fax: 52 55 3067 4657
E-Mail: custsvc_me@bausch.com

Netherlands

Bausch + Lomb OPS B.V.
Koolhovenlaan 110
1119 NH Schiphol-Rijk
The Netherlands

Customer Services Surgical Benelux
Tel. + 31 20 20 35 401
Fax + 31 20 20 35 402

Email: customerservice.benelux@bausch.com
Website: www.bausch.nl

New Zealand

Bausch & Lomb New Zealand Ltd
2a Fisher Crescent,
Mt Wellington,
Auckland
New Zealand 
E-Mail: CustSrvc_NZ@bausch.com

North Africa

Bausch + Lomb North Africa
9, Lot Djenane Achaibou
Dely Ibrahim – Alger
Algérie

Tel.: +971 04 – 706 5901
E-Mail: customerservicedwc@valeant.com

Philippines

Bausch & Lomb Surgical
Bausch & Lomb Philippines, Inc.

G/F RIMA Corp. Bldg.
2270 Pasong Tamo Ext.
Makati City 1200
Philippines
Tel.: 63-2-887-4715
Fax: 63-2-887-4714

Poland

VP Valeant Sp. z o. o., Sp. j.
ul. Marynarska 15
02-674 Warszawa
POLAND
E-Mail: obslugaklienta@bausch.com

Website: www.bausch.com.pl

Portugal

Bausch + Lomb
Av. da República, 25 – 6ºA
1050-186 Lisboa
Portugal

Tel.: (+351) 21 4241425
E-Mail: recep.portugal@bausch.com

Puerto Rico

Bausch & Lomb Puerto Rico Inc.
BBV Plaza
Suite 210
1738 Amarillo St.
Corner Lomas Verdes Ave.
Rio Piedras, PR 00926
Tel.: (787) 758-4330
Fax: (787) 754-0701 / (787) 754-0699

Russia

VALEANT LLC 
Shabolovka St. 31, Bld. 5
Moscow, 115162 Russia
Tel. +7 495 510 2879
Fax. +7 495 510 2879 ext. 5012
E-Mail: Office.ru@valeant.com

Website: www.valeant.com.ru; www.bausch.ru

Singapore

Bausch & Lomb (S) Pte Ltd
151 Lorong Chuan #04-03A
New Tech Park, Lobby C
Singapore 556741
Republic of Singapore
Tel.: 65-6834 9112
Fax: 65-6286 0448

South Africa

Bausch & Lomb South Africa Pty. Ltd.
P.O. Box 5435, RIVONIA 2128,
Gauteng, South Africa
Bausch & Lomb House, 19 Autumn Street, Rivonia, Sandton
Tel.: 27-11-259-2600
Fax: 27-11-259-2650
E-Mail:mailsaf@bausch.com

Website: www.bausch.co.za

Spain

Bausch + Lomb España
Avenida Valdelaparra, 4
28108 Alcobendas
Madrid, España
Teléfono: +34 91 657 6300 

Website: www.bausch.com.es

Sweden

Bausch & Lomb Nordic AB
Soder Malarstrand, 45
P.O. Box 15070
S-104 65 Stockholm, Sweden
Tel.: 46-8-616-9500
Fax: 46-8-669-8623

Website: www.bausch.se

Switzerland

reBausch & Lomb Swiss AG
Industriestrasse 15a
6301 Zug
Switzerland
Tel.: +41 41 747 1060 
Fax: +41 41 925 8360

Website (French): www.bausch-lomb.ch/fr-ch

Website (German): www.bausch-lomb.ch/de-ch

Taiwan

Bausch & Lomb Taiwan Ltd.
11F, No. 102 Civil Blvd., Sec. 4
Taipei, Taiwan, Republic of China 106
Tel.: 886-2-2776-0408
Fax: 886-2-2741-4970

Thailand

Bausch & Lomb (Thailand) Ltd.
54 B.B. Building, 15th Fl., Room 1501,
Sukhumvit 21 (Asoke) Road, 
Klong Toey Nua, Wattana,
Bangkok 10110
Tel.:  + 662 259 6510
Fax:  + 662 259 6511

Turkey

Bausch + Lomb Saglik ve Optik Urunleri Tic. A.S.
Metrocity İş Merkezi
Büyükdere Cad. Kırgülü Sokak
No:4 Kat:3  Esentepe-Şişli
Istanbul, Turkiye

Tel: +902123718200
Fax: +902122830330

Website: www.bausch.com.tr

Ukraine

Valeant Pharmaceuticals LLC
6V Pidvysotskogo Str.
01103 Kiev
Ukraine

Tel/Fax: 0038  044 459 0484

United Kingdom

Bausch & Lomb U.K., Ltd.
106 London Road
Kingston upon Thames
Surrey KT2 6TN, England
Tel.: 0845 6022 350
Fax: 44-20-8781-2901

Website: www.bausch.co.uk

United States

Website: www.storzeye.com

Bausch & Lomb World Headquarters
One Bausch & Lomb Place
Rochester, NY 14604-2701
Tel.: 585-338-6000
Fax: 585-338-6007


Bausch & Lomb (Vision Care)
1400 N. Goodman St.
Rochester, NY 14609
Tel.: 585-338-6000
1-800-553-5340
Fax: 585-338-6896

Bausch & Lomb (Global Pharmaceutical Headquarters)
7 Giralda Farms, Suite 1001
Madison, NJ 07940
Tel.: 877-442-6925 


Bausch & Lomb Pharmaceuticals, Inc.
8500 Hidden River Parkway
Tampa, FL. 33637
Tel.: 813-975-7700
1-800-227-1427
Customer Service: 1-800-323-0000


Bausch & Lomb (Global Surgical Headquarters)
30 Enterprise, Suite 450
Aliso Viejo, CA 92656
Tel.: 949-916-9352
Fax: 949-716-8362 


Bausch & Lomb Surgical, Inc.
10574 Acacia Street, #D1
Rancho Cucamonga, CA 91730

Venezuela

Bausch & Lomb Venezuela S.A.
Ave. Francisco Solano Lo'pez
Edif. Galerias Bolivar
Torre A Piso 3 Officina 31-A
Sector Sabana Grande
Caracas, Venezuela
Tel.: 58-2-761-6920
Fax: 58-2-761-7290

Questions?

Questions - form

Online Beratung - page

This form is for questions only.

For complaints, please refer to our complaint section via this page Report a Medical Device Complaint and/or Adverse Event (Incident) .